All agents
AG-027
In service
Triage
Support resolution agent
Reads, tags, and resolves tier-1 tickets end to end, and hands everything else to a human with a complete brief.
Gate 02
Capabilities
Every action this agent takes is logged to the flight recorder and can be reviewed or exported at any time.
Triage works your queue the way your best agent would. It reads each ticket in full, checks the customer’s history, and either resolves it or routes it with everything the next person needs.
What it handles
Intent and urgency tagging on every inbound ticket
Refunds, address changes, and order lookups within the limits you set
Answers grounded in your help center, with sources cited
Clean handoffs: a three-line brief, suggested reply, and next step
Guardrails
Triage never guesses. When confidence drops below your threshold, it flags the ticket as delayed and explains why.
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